Order 36604479 Status Pending

[The.Vortex]

Hello Customer Service,

Unfortunately there seems to have been an issue with my credit card payment for order 36604479. I looked at the info after I got that message and there was no fault. I also tried to reinitiate the payment, but so far nothing happened.
I have used the very same credit card for a purchase I did later, so the info is obviously correct.

Can you please look into it? I am supposed to run one of those adventures on saturday...

[Raychael Allor]

Hi, apologies for the inconvenience! From what I can tell, the problem with your card was a small hiccup in the system (specifically, our software wasn't able to connect with card's bank to verify information), but that seems to be resolved. I went ahead and manually processed the order, so you should have the scenarios available in your digital content shortly, if they're not already!

Please let me know if there's anything further I can help you with!