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Hello Customer Service!
First I have a question: Is it possible to delay shipping of a subscription item, so that more items are shipped together the month after?
I am guessing, with how subscriptions work, that I'd also only be billed and get the PDF the following month, when the volume(s) are shipped, right?
I am asking because of the new EU and Austrian VAT rules, which mean that I'll have to pay VAT on all Paizo packages now. In addition, the Austrian Post Office collects a handling fee per package for collecting the tax, which is what I'd like to minimise.
Therefore I'd also like you to forward, to whomever it concerns at Paizo:
If Paizo set up a scheme that allows EU customers to pay VAT directly when ordering from you (I think this is called IOSS/IMPORT ONE-STOP SHOP.), I'll be more likely in the long term to continue ordering physical Paizo products. (Because then I just pay the 20% VAT, which I am fine with, but no handling fees to the Post Office.)
Otherwise I'll probably go digital only after the current Star- and Pathfinder APs (Horizons and Strength of Thousands).
I know this might not be easy or possible, but I wanted to mention this.
Thanks in advance and have a nice day!
Hello,
The subscriptions currently don't have a way to delay orders. Customer service can do that manually but there is not an automated option for it. Each month the subscription is going to try to create an order with that months items and ship it.
I am passing your feedback along to the folks who make those decisions. I believe we are in the stages of working out whether we can and if so how we can have customers pay VAT when the order is placed, but I don't know where we are with any of that.
Hello Diego,
Thank you very much for the help and information!