Order 36539306 - Pending


Customer Service


Hi, this is my order number. I know that it says you typically ship in up to 11 business days but what puzzled me is the money being sent to you was pending in my bank account but now it disappeared. Just checking to make sure the order is okay and nothing funny happened. Cheers!

Customer Service Representative

Rhyltran wrote:
Hi, this is my order number. I know that it says you typically ship in up to 11 business days but what puzzled me is the money being sent to you was pending in my bank account but now it disappeared. Just checking to make sure the order is okay and nothing funny happened. Cheers!

Hi!

What you are seeing is the authorization for the order. When an order is placed, we immediately authorize your card to ensure that it can be charged when we ship your order. An authorization is a non-monetary transaction that merely checks with your bank to ensure that the card is valid and has sufficient funds. No money is charged to the card until we ship your order. Everything on the order seems to be good to go, so it should be on its way to you shortly. Please let me know if I can assist you further :)


Logan Harper She/Her wrote:
Rhyltran wrote:
Hi, this is my order number. I know that it says you typically ship in up to 11 business days but what puzzled me is the money being sent to you was pending in my bank account but now it disappeared. Just checking to make sure the order is okay and nothing funny happened. Cheers!

Hi!

What you are seeing is the authorization for the order. When an order is placed, we immediately authorize your card to ensure that it can be charged when we ship your order. An authorization is a non-monetary transaction that merely checks with your bank to ensure that the card is valid and has sufficient funds. No money is charged to the card until we ship your order. Everything on the order seems to be good to go, so it should be on its way to you shortly. Please let me know if I can assist you further :)

Not at all! I am patient and this is exactly what I wanted/needed to here. Thank you so much for the quick reply wasn't expecting that. :)

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