Hello,
My package for order #36442598 arrived today containing the Troubles in Otari adventure rather than the Troubles in Otari: Flip map. The packing slip says that it the flip mat should have been shipped as per my order but instead the actual adventure book (that I already own) arrived.
Not sure what the process is to get the flip mat shipped and what to do with the erroneously sent copy of the adventure.
Customer Service Representative
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Oh no, I'm sorry to hear that! I've set up a replacement order and made a note for the warehouse to ensure that they ship the flip-mat instead of the adventure, and you should receive the email confirmation shortly!
As for the extra copy of the adventure, feel free to keep it as a backup copy, gift it to a friend, or donate it to a local school or library. Apologies for the inconvenience!
Hi Raychael,
Thank you. I will find a worthy cause to donate the adventure book to and thank you for your fast response.
Cheers,
Cyder