Fantasy Grounds AP not syncing


Customer Service


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Good day,
I had a subscription for years with Paizo and thus own Rise of the Runelords, Curse of the Crimson Throne, Second Darkness, Legacy of Fire, Council of Thieves, Kingmaker and Serpent's Skull booklets.
When I synchronised accounts with Fantasy Grounds only Kingmaker came through.
From what I have read, some APs are not yet converted to FGU.
But some are, like Carrion Crown (https://www.fantasygrounds.com/store/?search=carrion+crown) yet I am not getting sync confirmation nor the discount at checkout.

Thank you for your counsel.
Chris

Paizo Employee Customer Service Representative

Hi Chris,

Any PDF you have in your Digital Content should provide a discount for the same module on Fantasy Grounds. For Carrion Crown specifically, it doesn't look like you received it as part of your subscription and thus, don't have the PDFs that would interact with the Fantasy Grounds API. That said! You definitely should be getting discounts for the other APs available like Hell's Rebels and Curse of the Crimson Throne.

As far as I can tell, everything on our end is set up correctly, but have you tried contacting Fantasy Grounds in case it's an issue on their end? If you have, I can see if our tech team can look into this, but checking with Fantasy Grounds would be a good first step!


Good day Raycheal,
Pardon the late reply. You are quite right, I mixed up Carrion Crown and Curse of the Crimson Throne.

I did receive the Hell's Rebels AP, thank you for the heads up.

I am not able to find Rise of the Runelords and CoCT AP in the Fantasy grounds store. I did find the Anniversary editions although these are different products. The other APs (SD, LoF, SS) I believe were not created yet.
As you mentioned this is most likely an issue on their end. The individual APs may have been removed?

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