How can I know the status of my order???????? I'm new to the site and so I don't know where to find information.
I ordered several products on April 15 including subscriptions. I choose the save shipping cost by shipping at one time so I expect some delays in the first shipment (still haven't found the side-cart that is referred to in some areas). However, I'm not finding anything to tell me what and when the order items will be shipped. It just says pending......constantly. There seems to be no way to see when I can expect to to be sent out or if there is a delay. I do see the standard statement saying products are usually shipped within x to y days.
Last night (May 1 @ ~23:00 CST) while checking again, I noticed my cart dropped from 13 items to 6 while I was on the site. However, there is no new emails from Paizo, no status anywhere on my profile that I can find. I have the order history which many items show the subscription but not the scheduled item. I have the 6 remaining items in the cart which I can see is only the StarFinder items while all of the PathFinder items have disappeared. I presume that means these have just been shipped, but now at noon the next day, there is still no email, status update, or any other way to know the status.
What am I missing? Is there a page on my profile/order/cart/whatever that I haven't seen yet? Is there an email coming in from a different domain name that will not show up when I search "@paizo" and thus I must scan through hundreds of daily emails hoping one stands out as important? Spam filters catch only about 80% of over 300 daily junk.
Customer Service Representative
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Hi Mystyc,
Apologies for the confusion and inconvenience! At this point in time, none of your order has shipped yet due to Adventure Path #166 Despair on Danger Island. Unfortunately, our April subscription products have been stuck in customs (you can read the most recent update in our stickied thread here), so we haven't been able to ship any of the physical products on your order yet.
If you'd prefer, I can get the rest of the order shipped out now and have the AP get shipped out as soon as we get the product in at our warehouse, or you can opt to have everything shipped together. Definitely keep an eye on the thread I linked above for any updates!
Additionally, for your reference, emails regarding your order should come from customer.service@paizo.com!