I can't purchase well.. anything as far as I know
I tried buying a map pack and an adventure path last week. I thought it was an issue with either the gift cert or the store credit or that I'd previously purchased the pdf as a gift for someone else.
This morning the new starfinder society scenarios came out, so i tried to make a purchase
with the gift certificate on store credit
without the gift certificiate on credit
without the gift certificate by card
Clicking place order just give me a spinning wheel icon for half a second and then the page goes back to normal.
The problem occurs on both firefox and chrome.
Deleting cookies had no effect.
Incognito mode from google chrome fixed the problem. Although how it works when I have to sign in I have no idea...
Customer Service Representative
|
Hi!
If it happens again, one thing to try is to remove the items from your cart completely and re-add them (assuming you didn't try that already). Since shopping carts are essentially unsubmitted orders, they can occasionally get stuck like orders can and that usually fixes it for you.
Otherwise, let us know if it becomes a problem again and we should be able to get sorted on our end!
I managed to make the last purchase by using incognito mode, but the sites bug has apparently figured out how to work around that work around.
Taking items out of cart had no discernible effect.
I poked it a bit and got this.
Cookie “CookiesApproved” will be soon rejected because it has the “SameSite” attribute set to “None” or an invalid value, without the “secure” attribute. To know more about the “SameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite
My degree is in trees so I have no idea if thats relevant.
|
Customer Service Representative
|
| 1 person marked this as a favorite. |
Urgh, that's really frustrating! What I've done is basically completely reset your shopping cart and re-added the PDFs that were in there. There was a hanging cancelled item on the order which I've noticed can cause problems, so since that's been resolved, I'm hoping that you won't have further problems. Let me know either way! If it's still giving you difficulty, I'll see what else I can do.