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Order 8161431 Problems

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Scarab Sages
Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber

This order was placed on 2/12.
It is still pending.
When I opened it, I was told to contact Customer Service.
If you need to contact me, my cell phone number is on my account.
Paizo Employee Customer Service Representative

Hi Charles,

Your order is still pending as we're waiting on a shipment from Q-Workshop (the company that manufactures the Extinction Curse Entertainer's and Performer's dice sets). They're based in Poland and it can take a while for our orders from them to get to us, so on the product pages we have a note saying that it can take 18-34 business days to ship from our warehouse.

Everything else on your order is in stock and ready to go, so I can move the backordered items to a new order to ship out when they arrive and get the rest of it on its way; I can also cancel those two dice sets entirely; or, you can choose to wait until they get in and ship the entire order out together.

Please let me know what will work best for you!
Scarab Sages
Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber

Raychael

Please ship what is available and put the rest on backorder.
Thank you.

Also, at first I thought the problem might be the package may have been too heavy for the way I had it shipped. When I tried to change the shipping it would not let me. That may have been due to the backorder or it could be a bug. Just thought you would like to know.
Paizo Employee Customer Service Representative

Hi Charles,

Great, I've moved the backordered items to a new order (you should receive the new order confirmation shortly), and we'll get the rest of the order shipped out ASAP!

Thanks for information! I'm not sure what would cause the order to not allow you to change shipping, but I'll keep an eye out. If you notice it happening again, please let me know!
Scarab Sages
Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber

I got an auto email talking about this order.
It says there is a problem when I know there is not.
Could you please contact me privately.

Thank you.
Paizo Employee Customer Service Representative

Hi Charles,

The best way to do that is for you to email us at customer.service@paizo.com and you can let me know what's going on. You're welcome to put 'Attn: Raychael' in the subject, but either way, I'll keep an eye out for it!
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