Order 36260138 shipment lost ?


Customer Service


Hi everyone,

Hope you are doing well

I have no news of order 36260138(Darklands Rising Pathfinder Battle case) which is said to have Shipped Jan 26, 2021 (package 3366398)

Do you have news on your side ?
Should it be reshipped ?
Anything I can do to help ?

Thanks for your help.

François Varloot

Customer Service Representative

Frencois wrote:

Hi everyone,

Hope you are doing well

I have no news of order 36260138(Darklands Rising Pathfinder Battle case) which is said to have Shipped Jan 26, 2021 (package 3366398)

Do you have news on your side ?
Should it be reshipped ?
Anything I can do to help ?

Thanks for your help.

François Varloot

Hi!

I am so sorry your order has yet to arrive! I know all mail carriers are experiencing delays but this probably should've been delivered by now, so I think it is safe to say that it was, unfortunately, lost in the post. I went ahead and set up a replacement to ship out with your next subscription order. Please let me know if I can assist you further :)


Logan Harper She/Her wrote:
Please let me know if I can assist you further :)

Thanks a lot for re-shipping. Will let you know if I have news of the first shipment.

These days are complicated.

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