Cannot remove address


Customer Service

Grand Lodge

Good morning,

I've recently moved and added my new address, however when I get to the checkout, it keeps putting my old address as the shipping method and I seem to be unable to change it.

I want to just remove this old address from my account entirely but it also doesn't seem possible to do that (or its just not working).

I've set the new address as the default for Subscription and non-subscription purchases, yet it still keeps showing the old address on the shipping part... Any help is greatly appreciated.

Kind regards,
Jamie

Customer Service Representative

Jamie Drinkwater wrote:

Good morning,

I've recently moved and added my new address, however when I get to the checkout, it keeps putting my old address as the shipping method and I seem to be unable to change it.

I want to just remove this old address from my account entirely but it also doesn't seem possible to do that (or its just not working).

I've set the new address as the default for Subscription and non-subscription purchases, yet it still keeps showing the old address on the shipping part... Any help is greatly appreciated.

Kind regards,
Jamie

Hi!

I'm so sorry the website was giving you trouble! You should no longer see the old address on your account but please let me know if it continues to give you issues and I will gladly take another look :)

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