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Sidecart Limbo - Ancestry Guide

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Hi,

For some reason, despite trying to place my order for the subscription to get the Ancestry Guide and saying specifically I wanted it ASAP, it still got placed in the sidecart. I emailed, but received no response, and still it sits. Can somebody please look into shipping this for me and making sure I get them going forward as soon as they're available? I put money aside for this stuff, but if I don't get charged for it, that money goes elsewhere, then I am suddenly charged and have to scramble to make sure I have the funds.

Thank you,
- Kevin
Customer Service Representative
malcolm_n wrote:

Hi,

For some reason, despite trying to place my order for the subscription to get the Ancestry Guide and saying specifically I wanted it ASAP, it still got placed in the sidecart. I emailed, but received no response, and still it sits. Can somebody please look into shipping this for me and making sure I get them going forward as soon as they're available? I put money aside for this stuff, but if I don't get charged for it, that money goes elsewhere, then I am suddenly charged and have to scramble to make sure I have the funds.

Thank you,
- Kevin

Hi!

I have finalized the order for you (36371689) and you should be receiving an email confirmation here shortly as well. Please let me know if I can assist you further :)
Logan Harper She/Her wrote:
malcolm_n wrote:

Hi,

For some reason, despite trying to place my order for the subscription to get the Ancestry Guide and saying specifically I wanted it ASAP, it still got placed in the sidecart. I emailed, but received no response, and still it sits. Can somebody please look into shipping this for me and making sure I get them going forward as soon as they're available? I put money aside for this stuff, but if I don't get charged for it, that money goes elsewhere, then I am suddenly charged and have to scramble to make sure I have the funds.

Thank you,
- Kevin

Hi!

I have finalized the order for you (36371689) and you should be receiving an email confirmation here shortly as well. Please let me know if I can assist you further :)

Thank you for the help. I'm looking forward to getting it.

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