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It took me until my shipment going out today to see the pattern, but it looks like the splitting of shipments (which I actually hadn't have happen to any of my orders for my first couple years of subscribing... until January) has caused the First Ten discount to be ignored/mis-applied:
January Order 36290834:
Original order email had a total over $100 and listed shipping as $6.04 with a First Ten credit of -$6.04.
When it shipped, though, it went out in two packages (one still over $100, the other under) which bumped the shipping to $12.37, but only gave me the $6.04 First Ten credit (then split the "new" $6+ between the two shipments).
February Order 36322786:
Original order email had a total over $100 and listed shipping as $6.11 with a matching First Ten credit
The first of a split-shipment went out this morning (both under $100 this time) and the shipping went up to $9.79... but the First Ten credit has dropped to $1.21 (with this new $8 differential being split between the two shipments).
Though I'm not a fan of the shipping cost going up 50-100% between spawning and shipment, could I get someone to take a look at the First Ten system to at least cover that much after the increase? It's "only" been "a few bucks" extra per month... but that'll definitely add up over the years... ;)
Thanks!
Looks like the CS Wave missed me, so I'll take the risk on a self-bump to get back in-queue ;)
Hi!
Our sincerest apologies for missing your original post! I am also so sorry that you were not getting the full shipping discount on these orders, so I went ahead and refunded you the difference for both orders and thank you for the feedback on the discount. Please let me know if I can assist you further :)
Thanks so much!! You've really been knocking it out of the park here on the forums Logan!! And congrats to the whole CS team on getting the email queue back down to 3-digits ;)
Thank you so much!!