Hello I've sent two emails to customer service, the first one on January 28th and the second one on the third. I haven't heard back from customer service at all.
Ruins of Gauntlight shipped on the 19th, and generally due to proximity to Paizo it takes only about 2 days to arrive. It's been several weeks now with no signs of it. I can't track the order from Paizo, and my USPS informed delivery emails that I get each day have yet to show me as receiving a package with my mail.
I am just trying to locate my missing shipment.
Thank you for any help you're able to provide.
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Hello I've sent two emails to customer service, the first one on January 28th and the second one on the third. I haven't heard back from customer service at all.
Ruins of Gauntlight shipped on the 19th, and generally due to proximity to Paizo it takes only about 2 days to arrive. It's been several weeks now with no signs of it. I can't track the order from Paizo, and my USPS informed delivery emails that I get each day have yet to show me as receiving a package with my mail.
I am just trying to locate my missing shipment.
Thank you for any help you're able to provide.
Hi!
I am so sorry your order was lost in the post! I have set up a replacement to be shipped to you with your next subscription order. If you need it sooner please let me know and I will gladly get that set up :)
Wow! Thank you so much, this was not the response I was expecting, but I very much appreciate it. With my next order is plenty soon enough, I have been making due with the PDF, so I am in no rush.
Thank you as well for the quick response. I see you got back the same day. You guys are really on top of things! I always appreciate the effort you guys give to fix things, one of the big reasons I stay subscribed no matter what.