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Order 36323171 - Damaged in shipping

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Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path Subscriber

Hello,
my order Order 36323171 - including PFAP # 163 and SFAP # 36 was damaged in shipping. The envelope was torn mostly open at the top exposing the books inside (someone put some tape on the top to hold it partially shut). The entire envelope was creased and had a puncture in the middle. Both books inside have creases from the fold, slight curling on the top edge where it was exposed and the PFAP#163 has a puncture about 10 pages deep.

I do have photos of the damage. Please advise if you can replace them?

Thanks!
Customer Service Representative
ValarakarU wrote:

Hello,

my order Order 36323171 - including PFAP # 163 and SFAP # 36 was damaged in shipping. The envelope was torn mostly open at the top exposing the books inside (someone put some tape on the top to hold it partially shut). The entire envelope was creased and had a puncture in the middle. Both books inside have creases from the fold, slight curling on the top edge where it was exposed and the PFAP#163 has a puncture about 10 pages deep.

I do have photos of the damage. Please advise if you can replace them?

Thanks!

Hi!

I am so sorry your items arrived damaged! I have created a replacement order to ship to you with your next subscription order, but if you need them sooner please let me know and I will gladly set that up :)
Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path Subscriber
Logan Harper She/Her wrote:
ValarakarU wrote:

Hello,

my order Order 36323171 - including PFAP # 163 and SFAP # 36 was damaged in shipping. The envelope was torn mostly open at the top exposing the books inside (someone put some tape on the top to hold it partially shut). The entire envelope was creased and had a puncture in the middle. Both books inside have creases from the fold, slight curling on the top edge where it was exposed and the PFAP#163 has a puncture about 10 pages deep.

I do have photos of the damage. Please advise if you can replace them?

Thanks!

Hi!

I am so sorry your items arrived damaged! I have created a replacement order to ship to you with your next subscription order, but if you need them sooner please let me know and I will gladly set that up :)

It is fine to include them in the next shipment. I do not need them any sooner.

Thank you so much!
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