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I have a couple of subscriptions that I had y'all put on hold back in February or March of 2020. Unfortunately there seems to be no way for me to either end those subscriptions or reactivate them on my end.
Emailed for such in November I believe, but I know there's a major backlog. Can I get someone to just cancel all of my existing subscriptions, and then I can start the ones I want again?
Thanks
I have a couple of subscriptions that I had y'all put on hold back in February or March of 2020. Unfortunately there seems to be no way for me to either end those subscriptions or reactivate them on my end.
Emailed for such in November I believe, but I know there's a major backlog. Can I get someone to just cancel all of my existing subscriptions, and then I can start the ones I want again?
Thanks
Hi!
I took a look at your account and I am not seeing any active subscriptions so you should be all set to start the new ones :) Please let me know if I can assist you further.|
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Perhaps it was taken care of then, but I’d had two subscriptions that were paused/suspended.
I have a different issue now. When I attempt to purchase a subscription, I select the correct shipping address and the payment method. I have two addresses & two payment methods shown.
I select the address I want to ship to, and then my payment method... but when I attempt to complete the transaction, it shows the wrong address for that payment method. Prior experience says if I continue the purchase will fail because that’s not the correct shipping zip code.
Interestingly, the other payment method can not be deleted because it supposedly has subscriptions using it.
That suggests that some part of your system still thinks I have subscriptions.
Can you please clear all of my subscriptions & payment methods?
Perhaps it was taken care of then, but I’d had two subscriptions that were paused/suspended.
I have a different issue now. When I attempt to purchase a subscription, I select the correct shipping address and the payment method. I have two addresses & two payment methods shown.
I select the address I want to ship to, and then my payment method... but when I attempt to complete the transaction, it shows the wrong address for that payment method. Prior experience says if I continue the purchase will fail because that’s not the correct shipping zip code.
Interestingly, the other payment method can not be deleted because it supposedly has subscriptions using it.
That suggests that some part of your system still thinks I have subscriptions.
Can you please clear all of my subscriptions & payment methods?
Hi!
I took another look at your account and your subscriptions should be cancelled and you should no longer see any payment methods on the account, please let me know if this problem still occurs when you check out. You may need to start the order over again to be sure but let me know if I can do anything more :)