Dear Paizo Customer Service:
I realize that you are dealing with many difficult issues, including a pandemic and I am trying to be understanding and supportive. But I REALLY want to get at least some kind of response.
In July 2020, I ordered a physical Pathfinder 2E Player's Handbook (as part of the Humble Bundle offering). It never arrived. I emailed customer service on August 31, 2020, but never heard back. I tried calling in September but didn't get an answer. Later I discovered your thread tracking how far behind you were on handling emails, so I waited a few more months until you got to mine. But that was nearly a month ago, and I still haven't heard back from ANY of these channels.
I would LIKE to be patient... but it's been six months. I don't want to start the process over. What is the right way to reach out to customer service to sort out why my book wasn't delivered? I am quite sure that Paizo has the best of intentions here and is simply overwhelmed.
Michael Chermside
mcherm@mcherm.com
Dear Paizo Customer Service:
I realize that you are dealing with many difficult issues, including a pandemic and I am trying to be understanding and supportive. But I REALLY want to get at least some kind of response.
In July 2020, I ordered a physical Pathfinder 2E Player's Handbook (as part of the Humble Bundle offering). It never arrived. I emailed customer service on August 31, 2020, but never heard back. I tried calling in September but didn't get an answer. Later I discovered your thread tracking how far behind you were on handling emails, so I waited a few more months until you got to mine. But that was nearly a month ago, and I still haven't heard back from ANY of these channels.
I would LIKE to be patient... but it's been six months. I don't want to start the process over. What is the right way to reach out to customer service to sort out why my book wasn't delivered? I am quite sure that Paizo has the best of intentions here and is simply overwhelmed.
Michael Chermside
mcherm@mcherm.com
Hi!
Our apologies for the delay in communication. I took a look at the order and it looks like the order was never fully submitted because it is missing the shipping address and a payment method to cover the shipping costs. Once that information is added to the order I can help push it through :)
Thank you!
I added the shipping address and postage payment and it went through (I received my confirmation email). I'm eagerly looking forward to receiving my book shortly.