Order # 21927469


Customer Service


Hello,

I placed my order on 28th December.
On 29th January, I checked, and it was still pending.

I know it's hard with COVID 19, but when will it be shipped?
I'm running Serpent Skull AP for my daughters. For one of them, it's her first Pathfinder experience!

I hope it will arrive soon.

Customer Service Representative

Chihhii wrote:

Hello,

I placed my order on 28th December.
On 29th January, I checked, and it was still pending.

I know it's hard with COVID 19, but when will it be shipped?
I'm running Serpent Skull AP for my daughters. For one of them, it's her first Pathfinder experience!

I hope it will arrive soon.

Hi!

I took a look at the order and it looks like it is being held up by a couple of pins that are not in stock. I can move those items from the order and get the rest of the order shipped to you so you and your daughters can start playing, if you would like :)


Logan Harper She/Her wrote:
Chihhii wrote:

Hello,

I placed my order on 28th December.
On 29th January, I checked, and it was still pending.

I know it's hard with COVID 19, but when will it be shipped?
I'm running Serpent Skull AP for my daughters. For one of them, it's her first Pathfinder experience!

I hope it will arrive soon.

Hi!

I took a look at the order and it looks like it is being held up by a couple of pins that are not in stock. I can move those items from the order and get the rest of the order shipped to you so you and your daughters can start playing, if you would like :)

Thanks for the reply! 

If you send me the rest of the orders, their AP will be a lot of fun!!

Customer Service Representative

Chihhii wrote:
Logan Harper She/Her wrote:
Chihhii wrote:

Hello,

I placed my order on 28th December.
On 29th January, I checked, and it was still pending.

I know it's hard with COVID 19, but when will it be shipped?
I'm running Serpent Skull AP for my daughters. For one of them, it's her first Pathfinder experience!

I hope it will arrive soon.

Hi!

I took a look at the order and it looks like it is being held up by a couple of pins that are not in stock. I can move those items from the order and get the rest of the order shipped to you so you and your daughters can start playing, if you would like :)

Thanks for the reply! 

If you send me the rest of the orders, their AP will be a lot of fun!!

Of course! I have moved the out of stock items to your sidecart for you and have sent the rest of the order through. It should be on its way to you very soon and you should also be receiving a new email confirmation here shortly. Hope you all have fun and please let me know if I can assist you further :)


Hello,

Thank you for your cooperation.
The shipment has arrived!

However, there were a few damaged miniatures and one unsent.

It has come off its pedestal and is heavily damaged.

Pathfinder Battles—Rise of the Runelords: Lyrie Akenja
Pathfinder Battles—Skull & Shackles: Admiral Thrune

Part of it is broken and damaged.

Pathfinder Battles—Maze of Death: Werebear
Pathfinder Battles—2018 Promotional Figure: Serpentfolk Warpriest
Pathfinder Battles—Legendary Adventures: Orc Battler

It is listed on the slip, but the line is drawn and it is not packaged.
Pathfinder Battles—Legends of Golarion: Derhii

Can you send it to me in a different shipment?


No response, so I'll post again.
Please let me know how to handle damaged miniatures.

Customer Service Representative

Chihhii wrote:

No response, so I'll post again.

Please let me know how to handle damaged miniatures.

Hi!

I am so sorry to hear that you received some damaged miniatures as well as had one missing! I have set up a replacement order to be shipped out to you as soon as possible. The new order is 36392849 and you should be receiving an email confirmation here shortly as well. Please let me know if I can do anything more to assist you :)


Hi!

Thank you for your support.

I have received E-mail confirmation.

Now I can give my daughter a miniature of her Sorcerer.
And I can also bring out the malicious dehir!

Thank you!!

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