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Sorry if this end up posted multiple times, seems I'm having some technical issues.
My December shipment had an error, so I emailed customer service on December 8th. I have still recieved no reply, so I'm posting the info here. Please rectify. Thank you.
Hey all! I just got my subscription box and tore into it, so excited to see the new goodies. Things got a little confusing when I saw a Starfinder AP book, because I had canceled that subscription a few months back. Then, after checking the receipt, I realized I should have received the Troubles in Otari Flip-mat. Looks like one of my items got swapped with someone else's. Oops, it happens.
While I'm sure my flip-mat will be on its way soon after you read this email, I'm wondering if you want this book back. If so, how do I get it to you?
Thanks for all the hard work you guys do! I do S/R for a metal shop and have worked in warehousing before, it's not an easy job and very thankless, so I wanted to convey appreciation with this message.
Sorry if this end up posted multiple times, seems I'm having some technical issues.
My December shipment had an error, so I emailed customer service on December 8th. I have still recieved no reply, so I'm posting the info here. Please rectify. Thank you.
Hey all! I just got my subscription box and tore into it, so excited to see the new goodies. Things got a little confusing when I saw a Starfinder AP book, because I had canceled that subscription a few months back. Then, after checking the receipt, I realized I should have received the Troubles in Otari Flip-mat. Looks like one of my items got swapped with someone else's. Oops, it happens.
While I'm sure my flip-mat will be on its way soon after you read this email, I'm wondering if you want this book back. If so, how do I get it to you?
Thanks for all the hard work you guys do! I do S/R for a metal shop and have worked in warehousing before, it's not an easy job and very thankless, so I wanted to convey appreciation with this message.
Hi!
I am so sorry for the mix up! I have set up a replacement to be shipped out with your next subscription order, but if you need it sooner please let me know and I will gladly get that set up :) And thank you very much for the kind words, I will pass this along to our warehouse staff.
Please send it now. We're holding off running Otari until we get the flip mat.
Thank you.
I have set up the replacement for you and the new order number is 36357846. Please let me know if I can assist you with anything else :)