Order 36291452 January subscription items still not shipped


Customer Service


Pathfinder Starfinder Society Subscriber

At the end of last week, my January subscription order got merged with my Pathfinder Battle subscription and a bunch of other items that were in my sidecart at the time. The new (?) order number is 36291452, and it looks like it was split into three packages.

The Pathfinder Battles Case has shipped, so there is no problem there.

Mengkare (the big premium mini) is listed as "Not Yet Shipped". I assume that it will ship some time this week and am not too worried about it yet.

However, everything else is in a package that is listed as "Expected to ship in 15 to 38 business days". I probably should have said something about this earlier, as that is an unacceptable delay for a monthly subscription shipment.

Could you please check my order and see what is holding it up? An earlier order got held up by sidecart items that got added to the order even though they were not expected to arrive at the warehouse before my next subscription order was scheduled to ship, so I don't know if we are having the same problem all over again. Since I have enough subscriptions to guarantee a shipment every month, it makes no sense for my order to be waiting for items that won't arrive before the next monthly auth run.

Customer Service Representative

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David knott 242 wrote:


At the end of last week, my January subscription order got merged with my Pathfinder Battle subscription and a bunch of other items that were in my sidecart at the time. The new (?) order number is 36291452, and it looks like it was split into three packages.

The Pathfinder Battles Case has shipped, so there is no problem there.

Mengkare (the big premium mini) is listed as "Not Yet Shipped". I assume that it will ship some time this week and am not too worried about it yet.

However, everything else is in a package that is listed as "Expected to ship in 15 to 38 business days". I probably should have said something about this earlier, as that is an unacceptable delay for a monthly subscription shipment.

Could you please check my order and see what is holding it up? An earlier order got held up by sidecart items that got added to the order even though they were not expected to arrive at the warehouse before my next subscription order was scheduled to ship, so I don't know if we are having the same problem all over again. Since I have enough subscriptions to guarantee a shipment every month, it makes no sense for my order to be waiting for items that won't arrive before the next monthly auth run.

Hi!

Great news, it looks like everything is set to ship out today :) Please let me know if I can assist you further.


Pathfinder Starfinder Society Subscriber

Now that it is the next day on the west coast -- The minis and Mengkare have shipped, but not the rest of the order.


Pathfinder Starfinder Society Subscriber

The rest of my oder shipped a few minutes ago. Thanks!

Customer Service Representative

David knott 242 wrote:


The rest of my oder shipped a few minutes ago. Thanks!

Hope you enjoy your order and of course please let me know if I can assist you with anything else :)

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