Order #36320447 wrong item


Customer Service


Sent an email last week when I opened the shipment but have not gotten a reply, posting here as well cause y'all are probably really busy. :)

I ordered PZO7307 Starfinder Flip-Mat: Starship, The Sunrise Maiden

what I got: PZO7318 Starfinder Flip-Mat: Starfinder Society Starships

Rest of the shipment was good though. Looking forward to introducing my group to Starfinder with this Adventure Path.

Customer Service Representative

TRwolf2k wrote:


Sent an email last week when I opened the shipment but have not gotten a reply, posting here as well cause y'all are probably really busy. :)

I ordered PZO7307 Starfinder Flip-Mat: Starship, The Sunrise Maiden

what I got: PZO7318 Starfinder Flip-Mat: Starfinder Society Starships

Rest of the shipment was good though. Looking forward to introducing my group to Starfinder with this Adventure Path.

Hi!

I am so sorry you received the wrong item! I have set up a replacement to be shipped out to you as soon as possible, new order # 36353081. You should be receiving an email confirmation for the order here shortly as well :) Please let me know if I can assist you further.


Logan Harper She/Her wrote:


Hi!
I am so sorry you received the wrong item! I have set up a replacement to be shipped out to you as soon as possible, new order # 36353081. You should be receiving an email confirmation for the order here shortly as well :) Please let me know if I can assist you further.

No worries, got the email confirmation. How should I send back the other Flip-mat?

Customer Service Representative

TRwolf2k wrote:
Logan Harper She/Her wrote:


Hi!
I am so sorry you received the wrong item! I have set up a replacement to be shipped out to you as soon as possible, new order # 36353081. You should be receiving an email confirmation for the order here shortly as well :) Please let me know if I can assist you further.

No worries, got the email confirmation. How should I send back the other Flip-mat?

No need to worry about sending it back ;) If you don't think you will have a use for it, we always recommend donating them.


No worries, got the email confirmation. How should I send back the other Flip-mat? No need to worry about sending it back ;) If you don't think you will have a use for it, we always recommend donating them.

Won't say no to that! Always handy to have an extra spaceship map available, better then hand drawing it! Thank you!

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