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Hi Paizo Customer Service! I know that you have an email backlog and that it's impossible to reach out via telephone.
I've now sent four emails on two separate orders (#31292628 and #26185714) -- one of them preorders for products released in November that still show as not shipped. It's so frustrating to not know why my products haven't shipped, when they will, or to receive any sort of communication from Paizo about both. My Sidecart just sits there and taunts me, and doesn't even include all of the products I'm waiting for.
I don't know if this post will help bump me in any sort of queue since it sounds like you're backlogged months, but I would really, really love to know what's going on before I try ordering any physical product again.
Hi Paizo Customer Service! I know that you have an email backlog and that it's impossible to reach out via telephone.
I've now sent four emails on two separate orders (#31292628 and #26185714) -- one of them preorders for products released in November that still show as not shipped. It's so frustrating to not know why my products haven't shipped, when they will, or to receive any sort of communication from Paizo about both. My Sidecart just sits there and taunts me, and doesn't even include all of the products I'm waiting for.
I don't know if this post will help bump me in any sort of queue since it sounds like you're backlogged months, but I would really, really love to know what's going on before I try ordering any physical product again.
Hi MagicjMS!
I am so sorry for the frustration this has caused! I have moved the pending sidecart items to order 31292628 and have pushed it through. You should be receiving a new email confirmation for the order here shortly as well. The PF Lost Omens Ancestry Guide should be the only item left in your sidecart for when it becomes available next month. Please let me know if I can assist you further :)
Thank youuuuu! I really appreciate it Logan.
Hi Customer Service!
Now I'm paranoid... I am seeing many people post in various places about receiving their Lost Omens Ancestry Guide but mine is still sitting in my Sidecart. Should I have heard about a ship date yet?