Hello,
I am checking on the status of this order. The email I received says it should have shipped by now, but the status on the site is "Suspended". What is going on, and when should I expect these items to arrive?
This post duplicates an email sent to customer.service.
Hi!
I took a look at the order and it looks like it wasn't able to ship because the item Tragedy Looper Extension is out of stock. If you would like, I can push the rest of the order through for you? Please let me know how you would like to proceed :)
Yes, if possible, please refund for that item and send the rest. Thanks!
We do not charge for products until they ship, so to reassure you, you have not yet been charged for the order. I have cancelled the out of stock item and have pushed the rest of the order through on new order #36331434. You should be receiving an email confirmation here shortly as well. Please let me know if I can assist you further :)