Hello there,
I went to purchase the PDFs for Bestiary 3, Bestiary 4 and the Constructs Handbook, however I was not recieving confirmation that the transaction was completed. I check my online library and the books weren't there however I did have 4 pending (though not cleared) identical transactions on my bank account. I would appreciate a response and if possible a solution as soon as possible.
Hi Flarex2!
I took a look at the order and it looks like it wasn't processed because there is a mismatch between the billing address on the account and what the bank has on file for the payment method. When you tried to place the order your bank was pinged and a hold was placed on those funds. I have reversed the authorizations on our end, but please allow some time for that to be reflected in your bank account. If you wish to proceed with this transaction, we recommend double checking the address. Please let me know if I can assist you further :)