wrong package content

[tefeiri]

hello, I am contacting you because I just received the order # 36274314.
when I opened the box, I noticed that the contents of the box did not correspond to the order.
I received the character add-on-deck and the adventures number 2-3-4-5-6 for the skull & schackles campaign when I ordered those for the mummy's mask campaign
how to proceed with the return to have the right items?
Thank you for your help

I tried to send you an email with pictures of my unboxing but i had no answers from you, so i try this way

Best regards

damien clavier

[Logan Harper She/Her]

tefeiri wrote:

hello, I am contacting you because I just received the order # 36274314.

when I opened the box, I noticed that the contents of the box did not correspond to the order.
I received the character add-on-deck and the adventures number 2-3-4-5-6 for the skull & schackles campaign when I ordered those for the mummy's mask campaign
how to proceed with the return to have the right items?
Thank you for your help

I tried to send you an email with pictures of my unboxing but i had no answers from you, so i try this way

Best regards

damien clavier

Hi tefeiri!

I am so sorry you received the wrong items! I have set up a replacement to ship out to you as soon as our warehouse has finished inventory. Order #36319529. You should be receiving an email confirmation here shortly as well. No need to worry about returning the incorrect items, if they are not something you will get use out of, we suggest donating them to school clubs or local gaming clubs :)

[tefeiri]

hello, thanks in advance. I was wondering if an employee had not put the wrong box in the package (maybe you employ people who work only during Christmas time to strengthen teams to meet the high demand for games and role-playing games as Christmas gifts)

thank you in advance and best regards

tefeiri86 (sorry for my real name, you can delete it, i didn't saw the rules before posting here)