Order not showing


Customer Service


Bought and adventure path for $3.99 over an hour ago it showed on my bank but does not show anything on my order history or in downloads

Pleas any thing i can do?

Customer Service Representative

Srrkato wrote:

Bought and adventure path for $3.99 over an hour ago it showed on my bank but does not show anything on my order history or in downloads

Pleas any thing i can do?

Hi Srrkato!

It doesn't look like the order was completely submitted. Usually, when this happens the order cannot be processed because there is a mismatch between the billing address being used and what the bank has on file for your payment method. When you attempted to place the order, your bank was pinged to authorize a hold on those funds. I have reversed the authorizations on our end, but please allow for some time for this to reflect in your bank account. Please let me know if I can assist you further :)

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