Starting a new thread so hopefully that this doesn't get lost in the email backlog.
Received an email last night (UK time) to advise that my December subscription shipment had been returned to Paizo and that it would now be re-shipped with my January subscription shipment. A new order seems to have been generated that includes a further $44 shipping even though I have already paid for shipping for the items that have never arrived. I queried this and was told by email that there would be no additional shipping costs but the order still seems to have shipping costs included.
In addition, I fail to see why I should have to wait until the end of January for items to be shipped that I paid for on 11 December. The shipment being returned to Paizo is not due to delivery having been attempted and refused at my address nor is it due to an unpaid customs charge (the only reasons I can see why a shipment would be returned). The issue is therefore with whoever Paizo contracted to ship my books to me.
Thirdly, the PDF downloads for the December shipment have been removed from my account. I did download them when I received the shipping email but I don't understand why I no longer have access to any updates to those PDFs which I should be entitled to as a subscriber still awaiting delivery of my shipment.
I'd welcome urgent clarity on what is happening with my December shipment as the money I have paid is not insignificant, neither are the further shipping costs that seem to be attached to the new order. At the moment I am seriously considering cancelling all of my subscriptions both to avoid an escalation in costs incurred and as that seems to be the only way to get the products I have paid for before February!!
Hi
Could I possibly get a response to this (or to my email on the same issue). In particular, I really do need to be reassured that I am not going to be paying additional shipping costs to have the items I paid for nearly a month ago shipped to me. In addition, I don't understand why the PDF downloads have been removed from my account. Please could someone advise urgently so that I can make an informed decision about future subscription shipments before January's orders start being authorised.
Many thanks
Hi
Just to flag this issue is now resolved so happy for this thread to be closed / deleted.
Thanks