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Error on customer service order 28017637

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Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber

Good Evening,
I have been trying to contact Paizo through the customer support email since August with no response. I have received the wrong books. The order was for hardcopies of books 1, 2 and 4 of Wrath of the Righteous, but received Undead Unleashed, Ships of the Inner Sea and Belken, Hold of the Orc Hordes.

I was wondering if there is a way a response can be provided?
Customer Service Representative
Bellimancer wrote:

Good Evening,

I have been trying to contact Paizo through the customer support email since August with no response. I have received the wrong books. The order was for hardcopies of books 1, 2 and 4 of Wrath of the Righteous, but received Undead Unleashed, Ships of the Inner Sea and Belken, Hold of the Orc Hordes.

I was wondering if there is a way a response can be provided?

Hi Bellimancer!

Our sincerest apologies for the delay, we are currently working through a hefty backlog of 3,000+ emails in our inbox. I am so sorry that you received the wrong items, I have set up a replacement order to be shipped out to you ASAP. The new order is # 36310559 and you should be receiving an email confirmation here shortly. Please let me know if I can assist you furhter :)
Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber
Logan Harper She/Her wrote:

Hi Bellimancer!

Our sincerest apologies for the delay, we are currently working through a hefty backlog of 3,000+ emails in our inbox. I am so sorry that you received the wrong items, I have set up a replacement order to be shipped out to you ASAP. The new order is # 36310559 and you should be receiving an email confirmation here shortly. Please let me know if I can assist you furhter :)

Thank you for the response. The order is being sent to the wrong address as I have since moved. May it please be changed to the same address as my subscriptions?

Customer Service Representative
Bellimancer wrote:
Logan Harper She/Her wrote:

Hi Bellimancer!

Our sincerest apologies for the delay, we are currently working through a hefty backlog of 3,000+ emails in our inbox. I am so sorry that you received the wrong items, I have set up a replacement order to be shipped out to you ASAP. The new order is # 36310559 and you should be receiving an email confirmation here shortly. Please let me know if I can assist you furhter :)
Thank you for the response. The order is being sent to the wrong address as I have since moved. May it please be changed to the same address as my subscriptions?

So sorry about that! The address has been updated and you should be receiving a new email confirmation here shortly :)

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