Order #29764606

[Hayden Muhl]

This order was shipped on Dec. 11, with an estimated delivery time of 2-5 days. It's now Dec. 22, and the package has not arrived.

At what point will this shipment be considered lost, and will I be able to get a refund or replacement?

[Logan Harper She/Her]

Hayden Muhl wrote:

This order was shipped on Dec. 11, with an estimated delivery time of 2-5 days. It's now Dec. 22, and the package has not arrived.

At what point will this shipment be considered lost, and will I be able to get a refund or replacement?

Hi Hayden Muhl!

Usually we give orders up to 20 business days to arrive before considering them lost in the post. For this order that would put it around Jan 13th. Please let me know if I can assist you further :)

[Hayden Muhl]

Well, good news. It just arrived. :-)

Thank you for answering my question, and I apologize for my impatience.