To the company that I love,
The order mentioned in the subject was shipped to me on October 2nd, and I have not yet received it. The package is 'not trackable.' I have emailed twice with no response. I have posted on Twitter and received only apologies and something about 3000 emails behind. Please update me on what CAN be done to correct this.
Thanks
Ryan Charaba
Hi Ryan!
We sincerely apologize for the delay in communication, we have been working through a hefty backlog in our inbox that is currently at 3,145 emails. I am so sorry that your order never made it to you! I have set up a replacement to be shipped with your next subscription order. Please let me know if I can further assist you :)