Customer Service straight up ignoring me?

[Shadowfax96]

I've emailed and made 2 previous posts about this and now I'm getting irritated. Watching threads get responded to around my thread is just insulting. I have been a loyal Paizo customer and I don't understand why my very simple issue is being completely ignored, but if it is not resolved quickly this is going to become a major issue. Customer service does not even have the respect to respond to me and that is something that reflects poorly on the company as a whole. I don't want to have to start telling people about how my favorite company let me down. If anyone, customer service or otherwise, could even just respond to this to let me know I'm even being seen, that would be fantastic because I'm starting to wonder if I'm shadowbanned for some reason.

[Rysky]

... your 2 CS threads aren't even a week old.

[Shadowfax96]

Rysky wrote:

... your 2 CS threads aren't even a week old.

When I see all the other threads around my thread getting responded to it looks pretty bad

[Shadowfax96]

And I now recognize I am a complete idiot who doesn't think about how forums work and didn't realize the threads around mine are from the beginning of November. I apologize for my belligerence and if I can figure out how to delete this, I will

[LaShana]

Hi, it’s about a 5-6 week turn around time. I had a post from 11/6 that just got an answer on 12/10. I also have a completely unrelated post from 11/20 still pending a Reply.

Good luck friend. I know they did just hire a new person so maybe that will help clear the backlog.

SP

[Runrafter]

Shadowfax96 wrote:

Rysky wrote:

... your 2 CS threads aren't even a week old.

When I see all the other threads around my thread getting responded to it looks pretty bad

Seriously?

I would have thought 48 hours was the industry standard for response times for online sales?

[Rysky]

Global Pandemic says hello.