Good day customer service,
I submitted Paizo Order # 30675879 on Thursday, December 10, 2020 02:24 PM for a PDF of Pathfinder Horror Adventures, however my card was charged three times. Twice for $10.81 and once for $10.79. It should have been charged only once.
I have left a phone message and submitted an email, but have not received a response. Please correct this.
Good day customer service,
I submitted Paizo Order # 30675879 on Thursday, December 10, 2020 02:24 PM for a PDF of Pathfinder Horror Adventures, however my card was charged three times. Twice for $10.81 and once for $10.79. It should have been charged only once.
I have left a phone message and submitted an email, but have not received a response. Please correct this.
Hello ZicZar!
I took at look at the order you provided and I first wanted to reassure you that you were only charged for the order once. Your card was declined at first. Usually this happens when the billing address attached to your card does not match what the bank has on file for it. Each time you tried to submit the order your bank was pinged. When this happens most banks will put a temporary hold on the funds, which can look like a pending transaction on your end. Because the card was declined we cannot finalize these authorizations. If not finalized, authorizations expire and the holds are released. How long that takes depends on your bank. I have reversed the duplicate authorizations on our end but please allow some time for it to be reflected in you bank account. It looks like the transaction was finalized and you should have access to the PDF :) Please let me know if I can assist you further!
I see.
Thank you! I will check back with my bank from time to time until the funds are released.