Hello,
I have emailed, customer service and attached pictures of what I have received. As well as have left a voicemail all referencing this order number. I want to ensure that every avenue I can pursue to resolve my issue has been taken. UPS had reported delivery to USPS on November 18th. USPS claimed they had not received the package. I opened a USPS ticket number (which I can provide if needed) on Nov 30th. Fearing the package was lost. While I realize that the USPS is extremely busy and underfunded. (via some sources.) The package was delivered on the 2nd of December and in horrid condition. The package looks like a corner of the box had been torn off and someone tried to repair it by putting white paper and tape around the missing corner of the box. I was hoping that perhaps the insides were still ok, however, the rear of the book in the center of the page edge has a 1-inch gash into it. The corner is dog eared and the book is warped and does not lay flat on a table via bending on the opening and the bind of the book. Like a boat. I called USPS to start another claim, where they informed me that the sender would need to issue a claim. I am very curious as to the next steps to resolve this rather beautiful book. If you need any further pictures of the box or the book please let me know via email.
Thanks,
Hi GUNNERNAUGHT!
I am so sorry to hear that your book arrived damaged! I have set up a replacement to be shipped out to you as soon as possible. New order #36304242. You should be receiving an email confirmation here shortly as well. Please let me know if I can assist you further!