
stygiandrake |
I just tried to purchase the Bestiary 1 for Pathfinder v2 and received the message that my transaction was declined repeatedly after attempting to resolve any possible grammar or capitalization errors for my card. I contacted my bank to learn that my card has been pre authorized for 11 purchases of the book now. I do not need 11 copies, just the one. Please contact me so we can resolve this issue.
Sincerely,
Keith

Logan Harper She/Her Customer Service Representative |

I just tried to purchase the Bestiary 1 for Pathfinder v2 and received the message that my transaction was declined repeatedly after attempting to resolve any possible grammar or capitalization errors for my card. I contacted my bank to learn that my card has been pre authorized for 11 purchases of the book now. I do not need 11 copies, just the one. Please contact me so we can resolve this issue.
Sincerely,
Keith
Hi stygiandrake!
I took a look at your account and I am not seeing the order you originally attempted to process but I think what happened was that your card was declined but each time you tried to submit the order your bank was pinged. When this happens most banks will put a temporary hold on the funds, which can look like a pending transaction on your end. Because the card was declined we cannot finalize these authorizations. If not finalized, authorizations expire and the holds are released. How long that takes depends on your bank. I'm hoping this has been reflected in your bank account but if you have anymore questions or concerns please let me know :)