I'm having a problem with the subject subscription order. I changed my payment method and now the order will not go through, the payment method is definitely valid.
I also cannot complete an order from the webstore manually, I keep getting the big red button to complete the order but it does not complete so I don't know if the website is having issues in general or if it's just me. I've tried calling several times over the past few days but I just get a message that the voicemail box is full.
I have also sent an email and replied to one of the "problem with your order" emails I've received but have not received even the automated response email back yet.
Let me know what I need to do to get my subscription order completed.
Thanks!
I went back in and updated my payment method again and made sure that I had only one payment method and one shipping address and that all of the names and addresses matched 100%. Then I manually completed a purchase which prompted me for the CVV code from my credit card, which was not happening previously. That web order completed and now I notice that my subscription order that had been pending has processed successfully. So it seems like once the payment method is changed an automated order can't process until something is ordered manually to prompt for the CVV code, and the system is very picky about addresses matching the billing info, which is a good thing really. So to anyone else having this problem, consider removing all existing addresses and payment methods and start over, and then if you have automated orders you might have to go buy something like a bounty for a couple of bucks to get the CVV prompt.
Customer Service please ignore my two emails and this post referencing the subject order, my issue is fixed. Please also notify your payment people about the CVV prompt, it's a small thing really but I shouldn't need to purchase something manually to get my subscriptions working again.
Thanks!