Subscription bundling question


Customer Service


Shipping to Peru is bit expensive.

Is there a way to hold the delivery of my purchases and subscriptions until they reach a certain threshold?

Humbly,
Yawar


An additional question, on My Sidecart I have a:

- Double-Sided Battlemat with 1" Squares and 1" Hexes (Order 31791545)

Said item appears to be on back order, and has been for a few months. Previously, Chessex Mats disappeared from the web store, Jeff Alvarez confirmed that mats where discontinued but they reappeared recently and appears to be in stock in the store while in back order in Order 31791545.

Previous thread:
Jeff Alvarez wrote:
YawarFiesta wrote:

When trying to access the Chessex Mats page through Gaming Mats page I get dead link.

Additionally, Chessex mats don't appear to be listed on the store anymore. However, the Chessex dice continue to be listed.

Humbly,
Yawar

We have discontinued carrying those mats so that's why they are not showing up on our site any longer. The dice you are seeing, we have in stock but will not be carrying those moving forward either.

I am looking forward to buy a Chessex Mat so my question would be, are you going to stock or have stock of the following?

- Double-Sided Battlemat with 1" Squares and 1" Hexes
- or -
- Double-Sided Megamat with 1" Squares and 1" Hexes (preferred)

If you aren't going to stock Battlemats or have Megamats available, please remove the Battlemat from My Side Cart.

Thanks in advance for your help,
Yawar

Customer Service Representative

Hi Yawar,

We don't currently have a way for subscribers to hold their orders for a future shipment.

As for the Chessex mats, it looks like we are able to place an order with our distributor for the Megamat so I have gone ahead and cancelled the Battlemat so that you can place a new order for the Megamat. Let me know if you have any questions!


Customer service used to be able to put your order in the sidecart after the order generated so it ships with the next month.

But I don't know if they can still do that under the current circumstances.


Thanks, I placed an order for a Beginner Box, a Lost Omens subscription an a Megamat. Looks like I would have to juggle my subscriptions on and off in the future to make the shippings coincide.

Thanks again,
Yawar

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