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Why is this order being split, forcing me to pay the shipping costs? This isn't an isolated incident either. Order 34943968 had this exact same issue and fortunately I did not dispute it before the order had shipped. My account is not set to ship items as they become available. I would appreciate NOT being forced to pay shipping item by item.
It bothers me is that there seems to have been several issues with your warehouse recently. I have had multiple issues with orders where the shipping costs have been astronomical due to errors when entering the new product into the system and determining shipping. Order 7454270 took a three way call between your warehouse and UPS to understand that something was not right on your end and that yes, $50+ in shipping, for a single item, was incorrect.
So here are my requests.
I want Order 3626117 to be shipped and billed as a single item. If that cannot be done, I would like an explanation as to why not.
I would like an explanation as to why Order 34943968 was split in a similar manner, forcing me to pay extra shipping costs. I would ask for a refund of the extra shipping but again, that's on me for not challenging it before the order shipped.
I would like an explanation as to what will be done to keep this from becoming an every other month issue.
Additionally, I have been attempting to redeem the code I received from Humble Bundle for a 2nd Edition Core Rulebook. The code has been claimed to my account but yet when I attempt to add the 2nd Edition Core Rulebook to my cart, I'm being billed for it. I know the 2nd Edition Core Rulebook is backordered but I would appreciate if it could redeem my code and then add the book to my side cart.