1. I made an order on Aug 5 of mixed physical items (minis) and PDF items and applied $80 of gift voucher codes to it, then selected a shipping method with USPS and everything seemed to be good. The PDFs were delivered and $9.30 of the gift voucher amount was applied to the PDFs, but instead of shipping immediately as expected, the physical items were moved to ship with my subscriptions in order 3267242 and the remaining $70.70 value of gift vouchers I applied was apparently lost :(
2. Then, when the combined order 3267242 was apparently processed, I never received it (and I did not get any notification from USPS Informed Delivery that a package was to be delivered from Paizo around that time) - so I am still missing both the physical items from the initial mixed order, as well as all my subscription items for that month.
I sent 2 separate emails about these issues (which are still in the backlogged queue) but am consolidating them here because I believe the 2 problems are related.
Thanks for looking into this!
Hmm, looks like my post got skipped?
Hi logsig,
I'm so sorry I missed this! I can see that your physical items were indeed combined with your subscription order, and have gone ahead and granted you store credit for the remaining value of your vouchers.
I'm currently investigating missing order 32676242 and I will follow up with you here or via email once I have more information on the missing package. Thank you for your patience!
Hi Logsig,
I sent a reply via email. Let me know if you have any other questions or concerns!
Replied in email - TL;DR is that everything is now good. Thank you so much!
Much love to the customer service team.