Order 15935621 Never Received

[javakills]

Hello, there was an issue billing my order 15935621. I can provide a PDF if needed. I have repeatedly called and emailed customer service with no reply. This is my last effort to get this resolved. After that, I'm cancelling all my subscriptions.

I hope someone can get in touch with me to resolve this.

[Joan H.]

Hi javakills,

Thank you so much for your patience as we work through our backlog. I'm so sorry for the delay and any inconvenience this caused. I have processed your order and it should ship out today or tomorrow. You should see a confirmation email shortly. Let me know if you have any other questions or concerns!

[javakills]

Thank you, Joan! I appreciate your help. Do you know when the digital versions of these items would be available to download? I just checked my digital downloads and do not see them. This order was originally part of my subscription, so the digital files would have been included at no additional cost.

[Joan H.]

The PDFs will be available today as soon as your order ships from our warehouse!

[javakills]

You're the best Ysoki a gamer could ask for. Thank you!