Hi I placed my order on July 21st and started the core rulebook subscription. I had selected to have the Starship operations manual sent. I did received the PDF, but I did not receive the book and it looks like the charge has fallen off my credit card. I also opened a ticket through customer service email on 9/22. Thanks!
Hi BlMageJosh,
I'm so sorry your book never shipped out! I have processed your order and waived the shipping fee for you. It should ship out today or tomorrow!
Thanks so much! I appreciate it.