Can't complete purchase


Customer Service


Hello :)
For some unknown reason I'm unable to make a purchase (PDF version of Lost Omens - Legends in case that matters) - I'm getting to the point when I'm supposed to place my order (nice orange button), and when I'm doing this, there's a brief loading icon visible, it disappears after half a second and nothing happens. There's no error message or anything.

I tried changing payment method and using different browser, no luck.

I made at least couple purchases in the past without issues. Any ideas what can be wrong?

Customer Service Representative

Hi Solostran,

I was able to submit the order manually on my end and you should see the download in your digital library now. I'm not seeing any reason why your order wouldn't have submitted, and it may have been an issue with the cart itself. Now that the cart has been cleared, you should be able to place orders moving forward. If you continue to have any problems submitting your orders, you can reply here and I can investigate further. Thanks for your patience!


Great, thanks for the help :)

Community / Forums / Archive / Paizo / Customer Service / Can't complete purchase All Messageboards
Recent threads in Customer Service