Hello there,
I placed an order for nine miniatures. They were not to be shipped with my subscription. Yet now they are being shipped out in three boxes with my subscription. I specifically only bought nine minis and not ten so that they would ship out in one shipment. Can you guys honor what I paid for and ship out the nine minis in one box to me? I really have no interest in paying for shipping three separate times.
Thank you kindly for your time.
Not to be a bother, but I saw three charges from you all (the three separate shipments) on my account. Can you rectify this please?
Hey there!
Would you kindly cancel my order, cancel my sidecars, and cancel my subscription?
I would appreciate it.
I see that the three packages have shipped. That’s fine I guess.
Would you kindly cancel my subscription and whatever is in my side cart?
I would appreciate it.
Well, I got the three packages. I ordered 5 giant bat minis and 4 catoblepas minis. I received 5 giant bats, 3 catoblepas minis, and 1 Polkovnik Lavrenti mini.
So. This has been a fiasco. Can I get the mini that I ordered please?
Also, having thought about it, I think a refund for the two extraneous shipping costs would be in order.
Thank you for your time.
Hi Generic GM,
Thank you so much for your patience as we work through our backlog. Customer Service works through forum posts from oldest to newest, so commenting in your own thread causes your thread to be pushed to the back of the line. I'm so sorry that your order shipped out in multiple packages with your subscription order. I have processed a refund for the shipping costs for you and you should see the refund post to your account in 5 to 7 business days. I have also set up a replacement Catoblepas miniature for you and cancelled your subscription and sidecart. Let me know if you have any other questions or concerns and I am happy to help!
Thank you, Joan.
I’m seeing that the item, “The Dead God’s Hand” is about to ship. I think that was the item in my side cart that I wanted cancelled. Would you kindly cancel it? Thank you.
Hmmm I don't see any currently pending orders, and your sidecart was cancelled when your subscriptions were cancelled. Are you able to see an order number for The Dead God's Hand?
Order number 34966947.
That order is showing up as cancelled in our system, but I went ahead and uncancelled and re-cancelled it just now. Let me know if you're still seeing it and if so I'll ping our tech team to make sure we won't be sending this book when it releases.