AP Subscription "Unable to Forward"


Customer Service

Liberty's Edge

Hi. To be honest I'm starting to get a bit frustrated with the inability to just place an order and have it charged to the payment method I've submitted and delivered to the address I've listed. For some reason I received an email the other day from Paizo Customer Service that Order #21772368, Agents of Edgewatch 2, was returned to you as "Unable to Forward." The listed address is my correct address to which several other Paizo deliveries have been delivered, save for the fact that it doesn't include my apartment number. That shouldn't really make it impossible to deliver, however, since in my building all packages are just left in the lobby. Just today I received the next issue of the adventure path subscription at the same address, albeit this shipping label, for whatever reason, included my apartment number. They're both part of the same subscription, so I don't know why there would be any difference, but regardless that is my correct address.

Additionally, I purchased this as the first issue of an ongoing subscription to the Adventure Paths, and in my order history it has the little S emblem next to it. However, in my Digital Content I'm not seeing the download for the pdf digital copy, I only see the pdf for the next one, AP Issue #159, and for the Player's Guide. Am I wrong in thinking that a digital copy should have been included in my order?

Liberty's Edge

Hi. I think that the issue with shipping has been addressed in conjunction with a prior issue with Issue 157, so the first paragraph can be ignored. The only issue I'm still unsure of is the second bit about the digital copy. Thanks!

Customer Service Representative

Hi sporty!

It looks like the mix-up with your AP 157 caused our system to believe it was not part of your subscription. I have fixed this for you and once you "refresh downloads" in your digital content, you should be able to see all of your PDFs available. Let me know if you have any other questions or concerns!

Liberty's Edge

Oh perfect, it's there. Thanks so much for your help!

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