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Hello Support,
I have two problems with this order:
1. Gencon discount code
I have a feeling that the gencon2020 code didn't work as expected.
Is there a reason that the 20% discount did not work on the 3 SpellCard Downloads, and on two (of several) FlipMat PDFs?
I know there are some products the discount is not appliying to, but I thought this would be only preorders, backorders and non-Paizo Downloads. The affected products here are all Paizo owned downloads, and the PDFs are no preorders (and I don't think there's something like a backorder PDF?).
Could you please check this and see if you can add the discount retrospectively?
2. and the more grave one - credit card charged a too large amount
As it looks, the part of the order that should have gone on the store credit I used (from organized play vouchers) was ALSO billed to my Credit Card. You should see this in your systems, there are two credit card transactions - one with 65 USD (exactly the amount I had org play vouchers) and a second one with the rest. I can send you my credit card bill via mail, if needed.
Can you please correct that together with the other issue? Please send the money back to my credit card as soon as possible!
Many thanks,
Kind regards,
Florian
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HI Eledriel,
Thank you so much for your patience as we work through our backlog. I'm so sorry our system did not apply the GenCon2020 discount correctly and that your store credit was not all applied to the order. I went ahead and adjusted your order totals based off of the updated item totals and the store credit adjustment and processed a refund for you. You should see the refund post to your account in the next 5-7 business days. Let me know if you have any questions!
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HI Eledriel,
Thank you so much for your patience as we work through our backlog. I'm so sorry our system did not apply the GenCon2020 discount correctly and that your store credit was not all applied to the order. I went ahead and adjusted your order totals based off of the updated item totals and the store credit adjustment and processed a refund for you. You should see the refund post to your account in the next 5-7 business days. Let me know if you have any questions!
Hi Joan,
thanks a lot. Sorry I did not react earlier, but I did not receive a mail notification about that (perhaps I need to check my notifications settings for the Forum)In which way I should see this refund post? Should I‘ve got an email? I did not, unfortunately. Or should I just see additional store credit pop up?
Thanks a lot,
Florian
No worries! You should see $43.62 credited back to your original form of payment.