Order 16961312


Customer Service


Yeah, so I've had this order (#16961312) waiting since February 23rd, right before/as Covid really hit in the US, so I totally understand the wait during the shut downs and such. I keep coming back every week or so to check on the order, and it is still pending every time. Going into the details of the order, I believe it is due to this https://paizo.com/products/btq01v9o?Deep-Cuts-Unpainted-Miniatures-Grizzly The mini is on back order, and I guess I'm okay with that, but is there any way to split up the order or otherwise remove the back order product? I can understand that it being on back order is what is holding up the order overall, but when I go searching around other sites I shop for minis on or my local stores and I see that same mini is in stock, it gets a little annoying knowing it's holding things up. I love the products, so I really don't want to cancel the whole order or anything like that, but if it would clear it up for shipping I really don't mind removing the back order mini if possible from the order.

Customer Service Representative

Hi MBlackthorn,

Thank you so much for your patience as we work through our backlog. I'm so sorry that your order was held up by the backordered miniature. Due to the way your discounts were set up, I was not able to move your miniature to a new order but was able to cancel it so that we could get your order out the door. It should ship out by Friday and I have waived the shipping for you. Thanks again for your patience, and please let me know if you have any other questions or concerns regarding your order!


Thank you so much!

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