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Again creating a new post because I don't want to "lose" my place in the Customer Service queue.
I received an email that my order was processed and ready to ship. Yay!
However, I was still charged more than when I placed the original order. The original order total was $158.31, and yet the final total was $153.70. Why did my total increase $4.61? Was this because your warehouse decided to divide this into 2 shipments? Why should I have to cover the additional fee for this decision when this was a single order of multiple items?
Further, why wasn't the total processed in a single transaction? Why did your system get authorization for the $153.70, then process a $19.48 charge and then attempt another $139.99 charge without using the original authorization approval? Breaking it up into multiple transactions caused the payment to fail. Effectively, your system processed 3 different authorizations. The final $139.99 was finally authorized today because the original $153.70 authorization dropped off my account.
So many questions on this order on how it was handled, along with unable to reach Customer Service to get this resolved in a timely manner, that it's made me extremely sour to future purchases from Paizo.