Several Issues with Agents of Edgewater Subscriptions 1 and 2


Customer Service

Liberty's Edge

Hi. So I have the same issue I had with a past order, in that for some reason it insists on charging my old debit card number, rather than the one I submitted the order, Order #23924183 under. The September issue of the adventure path seems to have processed under the correct card, so I don't understand why this one won't, but I've tried updating the payment method on the subscription, so hopefully that will fix it. In case it doesn't I would like the adventure path subscription in Order #23924183 to be charged to the original payment method for the order, the card ending in 4348.

My second issue is with adventure path #157, which was Order 21772368. The UPS shipping tracker claims that it was turned over to USPS for deliver on July 31, 2020, but I have yet to receive this order, so I would like to know if there's any updates as to where it is or when I should expect it, because slow as mail has been a full month seems a bit absurd.

Customer Service Representative

Hi sporty786_44,

Thank you so much for your patience as we work through our backlog. I'm so sorry that your payment would not update. I have updated the payment for you, and also added a replacement for your missing AP 157 into that same order. It should ship out on Monday. Thanks again!

Liberty's Edge

Thanks so much!

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