One of my recent subscription orders was shipped while I was in the middle of a move (the order processed before I moved, but didn't actually ship until afterwards). It appears the shipment was returned to Paizo (no idea why mail forwarding didn't pick it up), and a replacement was shipped. However, the replacement was still shipped to my old address, rather than the updated address on my account, and it has yet to arrive. I was hoping that it would be possible to ship a replacement to my new address instead.
I tried sending an email about this a week or so ago, but haven't heard back, so I thought I'd try posting here as well.
Ah, I see that there's just a huge backlog. I'll leave this here in case the forums are faster than email, but I'll also just try to be patient. :P
Hi Shadar Aman,
Thank you so much fr your patience as we work through our backlog. I created a new replacement order for you to the correct address in your sidecart and it should ship out with your next subscription order!
Great, thanks for the help!