damaged in the rain. Order 33356064

[TotenNacht]

I just received a package from my subscription but the mail carrier left it in the rain. It's soaked. Who do I contact about this? Are the packages insured? Is it possible to get it replaced?

[skizzerz]

This is the right place to contact. I normally wouldn’t reply to someone’s post here because every time it gets a reply it gets sent to the back of the queue, but I caught this a couple of minutes after posting so it shouldn’t impact your positioning—CS works from oldest to newest based on the date of the most recent reply. So, bumping this thread will just end up delaying a response (as an FYI).

CS is rather backlogged at the moment; check the stickies here for their email backlog. I don’t know what the messageboard backlog is like but I imagine it’s similar.

They will respond here, but it may take multiple weeks.

[TotenNacht]

Awesome thanks. Hopefully, they will get to it sometime soon.

[Joan H.]

Hi TotenNacht,

Thank you so much for your patience as we work through our backlog. I'm so sorry your book was damaged in the rain! Go ahead and send us a photo of the damage to the book to customer.service[at]paizo[dot]com and we would be happy to set up a replacement for you.

[TotenNacht]

Hey there thanks for getting back to me. I just noticed your reply. I had left it in the package and it looks like my wife threw it out. It was warped and clearly damaged. She said she thought it was trash. We cant play the other ones that I purchased unfortunately until we play that one. I think we now have 4 total from the series. Not sure if there is anything you can do at this point. I should have taken pictures right away.

[Joan H.]

Hi TotenNacht,

We typically require a photo before processing replacement orders for damaged products, but I have made a one-time exception and processed a replacement for you since the delay between our messages was so long. Thanks for your patience!

[TotenNacht]

Aww wow, thanks. I was just telling my wife that I most likely would need to re-purchase that one. You made my day. Thanks again hopefully there is not a next time. But if there is I will take a picture right away. I appreciate your hard work on this. Stay safe. :)