Unable to download any assets

[theLoofy]

I purchased a bunch of digital assets to replace the ones that burned up in the fire--but now when I go to the digital content page for my account nothing will download. It just sits there. I have tried on multiple devices across multiple browsers and none of them work.

What gives??

[Joan H.]

Hi theLoofy,

Thank you so much for your patience as we work through our backlog. Our records indicate that you were able to download some of your files on August 26. If you still are not able to access your files, let me know and I am happy to investigate further.