Order 32406388

[Noven]

Hey is my order alright? It populated on the 14th and I have not received the shipping notification yet and the PDF goes live tomorrow for the general population. I have not had an order ever take this long to get a shipping notice.

[Noven]

Thanks for the prompt reply! I just got the shipping notification.

BTW, this is the 2nd customer support post I have done recently that has not gotten attention. I am not a pleased customer.

[Joan H.]

Hi Noven,

Thank you so much for your patience as we work through our backlog. I apologize that our response times have been delayed as we are currently working through over 3,000 messages.

August subscriptions took longer to roll out than expected due to the large volume of orders and large size of those orders while our warehouse is operating under COVID-19 protocol. I apologize if the delay caused you any confusion or inconvenience. you can always stay on top of any updates to subscription in the monthly subscription threads pinned at the top of the Customer Service forum.